Below is a list of our most frequently asked questions. Click the appropriate question to see the answer. If you do not find the answer to your questions below, please feel free to contact us or call (318) 688-4854. We look forward to discussing your business needs.

1. What is the usual production time for my order?

Normal production time for most items is 3 to 5 working days. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Please advise us of your specific event date. We will schedule production to allow ample time for you to pick up your awards or for shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for Priority shipping and/or Priority Service.

2.  What is your Priority Service all about?

We understand that sometimes the need for an award comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline. In order to maintain our commitment to helping YOU look good, we offer Priority Service on many products - complete with personalized engraving and ready for presentation! This premium service is available for the following fee: Priority Service - awards may be picked up at the end of day or will ship the next business day - 20% additional charge ($10.00 minimum). Priority Service is subject to availability of inventory and production capacity. Please contact Dynamic Trophies & Awards at 318-688-4854 for more details. We'll do everything in our power to make your awards program a success!

3.  I want to include my logo on my awards. Do you accept digital artwork?

Yes, usually with no problems if you provide PC based artwork. Click here for a complete explanation of our artwork requirements.

4.  What methods of shipping are available and at what cost?

We will ship your order via UPS Ground service unless otherwise instructed by you at the time of your order. UPS Next Day, 2nd Day and 3 Day Select are also available.

5.  What if my awards arrive damaged or engraved incorrectly?

In the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error was on your part (i.e. incorrect spelling for a name. etc) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation. If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible.

6.  What methods of payment do you accept?

We will accept Cash, Check, MasterCard, Visa, and Discover.

7.  How can I establish an open credit account with Dynamic Trophies & Awards?

You can contact us via e-mail, mail, or telephone and we can send you a credit application. Our accounting staff will be available to help you in any way necessary.

8.  Do you have a showroom?

Yes, our showroom is located in Shreveport, Louisiana. Dynamic Trophies & Awards 3115 Bert Kouns Industrial Loop Shreveport, Louisiana 71118 Showroom hours for are: Monday-Friday 9:00 am to 5:00 pm Central Time

9.  What if I have more questions?

Please contact Dynamic Trophies & Awards at 318-688-4854.